Less routine in support. More time for your customers.
PEPO AI supports your webshop with intelligent customer service assistants. Discover free of charge which support requests can be prepared with AI and handled more efficiently.
Free · No login · No shop connection required
Live demo
How PEPO AI supports your customer service
A realistic support workflow in three steps – from incoming request to a reviewed reply draft.
"Hello, the jacket I ordered is too small. Can I exchange it for a larger size?"
- Recognises the request and the matching category
- Checks available return and exchange information
- Determines whether further data is needed
Draft for the support team
Hello, thank you for your message. An exchange for a larger size is possible within 30 days. Please return the jacket using the enclosed return label and let us know the new size you would like.
The team member can review, adjust and approve the draft.
Services
Three building blocks for your automation
We focus where automation makes the biggest difference, connecting technology with the real workflows of your business.
AI automation
We simplify recurring tasks with AI, rules and clear processes. This creates workflows that genuinely help in day-to-day work.
Software workflows
We connect tools, data and tasks into understandable processes. Manual steps are reduced and information becomes more usable.
AI integrations
We connect existing systems with AI services and automation tools. Existing processes stay in place and are improved selectively.
Use cases
For different e-commerce industries
PEPO AI adapts to the support requests of different industries – not just for technical online shops.
Fashion and clothing
Size advice, returns and exchanges for fit questions.
Beauty and cosmetics
Usage notes, ingredients and compatibility questions.
Electronics and tech
Product specifications, compatibility and setup help.
Home & Living
Dimensions, materials, availability and assembly questions.
Sports and outdoor
Sizes, care instructions and suitability for use cases.
General e-commerce shops
General order, shipping and return questions for any shop.
Success stories
E-commerce shops supported by AI
Four webshops across three countries already use PEPO AI in customer service.
4 webshops, 3 languages, one AI agent
PEPO AI supports customer service for four e-commerce shops in Germany, the Netherlands and France – using existing shop and support data, not generic text blocks.
AI Customer Service
German-language AI support for LED wholesale
Product and order questions are prepared with shop data before the support team member replies.
DE Support
Dutch product advice with AI
The AI agent helps with product questions and order processes in Dutch.
NL Support
Multilingual customer service for LED24
Support requests are recognised, categorised and answered with matching shop data.
NL Support
French-language support automation
Order and product questions are prepared in French and reviewed by the team.
FR Support
Want to automate a similar workflow?
Our process
Four steps to your workflow
We work in short cycles. From analysis to prototype to a running workflow, without months-long project phases.
Analysis
We review tasks, tools, data sources and recurring work steps.
Prototype
We build a first working workflow and test it with real examples.
Integration
We connect the workflow with your existing tools and adapt rules to day-to-day use.
Optimisation
After launch, we improve quality, prompts and processes based on real usage.
Why PEPO AI
Automation oriented around your business.
We work methodically, with clear principles. So automation doesn't become another project nobody understands.
Processes first, not tools
We start with your existing processes and check where AI genuinely makes sense.
Practical, not complicated
We build workflows that stay understandable and can be used day to day.
Human control
AI should prepare, support and relieve. Critical decisions remain traceable.
Clean handover
Rules, prompts and processes are documented so the system doesn't become a black box.
Find out what potential is in your webshop.
Analyse your publicly available support information free of charge and discover possible use cases for PEPO AI.
Let's check where AI genuinely helps in your business.
In a short conversation we look together at your recurring tasks, existing tools and possible first automations.